Network Operations Center
Network Operations Centers (NOCs) often analyze problems, perform troubleshooting activities, communicate with site technicians and other NOCs, and track problems through resolution. When necessary, NOCs escalate problems to the appropriate stakeholders. For severe conditions that are impossible to anticipate, such as a power failure, NOCs have procedures in place to immediately contact technicians to remedy the problem.
Primary responsibilities of NOC personnel may include:
- Network Monitoring
- Incident response
- Communications management
- Reporting problems
Zeus is used in NOCs to provide support ranging from broadcast issues to downed equipment in Iraq and Afghanistan. Zeus escalates issues in a hierarchic manner, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation.